Frequently Asked Questions
Everything you need to know about your Sartolane shopping experience.
What materials are used in Sartolane products?
We exclusively use premium full-grain leathers and high-quality textiles sourced from the finest European tanneries to ensure durability and a timeless aesthetic.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or custom-made products are final sale and cannot be returned.
Do you offer a warranty on your leather goods?
Yes, all Sartolane leather products come with a 2-year warranty covering manufacturing defects in materials and craftsmanship.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.