Returns & Exchanges

At Sartolane, we take pride in our craftsmanship and want you to be completely satisfied with your purchase. If you are not entirely happy, you can return or exchange your items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the unworn items in their original packaging, ensuring all tags and protective materials are intact to maintain eligibility for a refund.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our artisans inspect the returned goods, we will process your refund or ship your exchange item within 5-7 business days.